Effective Date: August 3, 2026
Version: 2026-08-03
These Terms of Service (“Terms”) govern access to and use of the VerdictMind platform, Client Portal, and related services (the “Service”), provided by TwinTech AI LLC (“TwinTech,” “we,” “us”). By creating an account or using the Service, the subscribing law firm (“Firm,” “you”) and its authorized users agree to these Terms. If you do not agree, do not use the Service.
VerdictMind is a case-operations platform for personal-injury and workers’-compensation law firms — matter management, medical and insurance tracking, documents, litigation support, AI-assisted tools, and a client-facing Client Portal. We may update, add, or remove features over time.
The Service is for licensed law firms and their authorized staff. Each paid seat is assigned to one named individual, and each user must access the Service through their own account. Seats, accounts, and credentials may not be shared between individuals or used concurrently by multiple people. A user may access their account from different devices, but only one active session is permitted for an account at a time; signing in again ends the account’s prior active session. A seat may be reassigned for a bona fide staffing or role change, but not to enable shared use. You may deactivate a user’s access immediately; deactivation does not reduce the committed billable-seat count before an approved seat reduction becomes effective. You are responsible for maintaining the confidentiality of account credentials, for all activity under your accounts, and for ensuring your users comply with these Terms. Notify us promptly of any unauthorized access. You are responsible for the accuracy of the information you enter.
The Service is offered on a subscription basis, billed per assigned, named user per month according to the selected plan. One paid seat is required for each individual authorized to use the Service. The applicable Order Form or other accepted subscription order states the plan, fees, billing schedule, term, and committed billable-seat count. Although fees may be billed monthly, an Order Form may establish a non-cancelable annual commitment. Fees are billed in advance and are non-refundable except as required by law. You authorize us (and our payment processor, Stripe) to charge your payment method on a recurring basis throughout the committed term. Applicable taxes may be added.
An Account Administrator is a Customer user designated with administrator authority in the Service. Customer represents and agrees that each Account Administrator is authorized to act for and bind Customer with respect to subscription, seat, plan, and billing changes. Seats added during a billing period are prorated, co-terminate with the current term, and become committed for the remainder of that term. Unless a binding in-Service confirmation states otherwise, seat reductions and plan downgrades take effect at the start of the next renewal term and do not create a refund or credit for the current term.
For an in-Service subscription change, VerdictMind will present the change, effective date, applicable price, prorated or recurring charges, and agreement version in an authenticated session. The Account Administrator must unambiguously affirm the change after any reauthentication or equivalent authentication required by the Service. VerdictMind will retain the administrator’s identity, acceptance timestamp, before-and-after subscription details, displayed commercial terms, applicable agreement version, and affirmative acceptance record; it will also make a durable confirmation available electronically and send a receipt to Customer’s billing email. An in-Service change is not binding unless those records are retained and the receipt is sent.
We may offer free-trial periods; unless you cancel before a trial ends, the payment method on file is charged automatically when the trial ends. Unless the applicable Order Form states otherwise, a per-user price adjustment applies only at the start of a renewal term after at least thirty (30) days’ written notice. Customer may decline the affected renewal term by written notice given by the later of the ordinary non-renewal deadline or fifteen (15) days after receiving the adjustment notice. Non-payment may result in suspension or termination after the applicable notice and cure period, subject to any immediate or shorter action permitted by an applicable BAA to protect PHI or address an incurable or ongoing security risk.
As between the parties, the Firm owns the data it submits to the Service (“Customer Data”). Customer Data may include personal and health information about the Firm’s clients, including Protected Health Information (“PHI”). Where the Firm is a HIPAA Covered Entity or Business Associate and VerdictMind creates, receives, maintains, or transmits PHI on the Firm’s behalf, the parties’ separately executed Business Associate Agreement (“BAA”) governs that Customer PHI and identifies the parties’ applicable HIPAA roles. Nothing in these Terms or the BAA creates Covered Entity, Business Associate, or subcontractor Business Associate status where HIPAA does not otherwise impose that status. VerdictMind otherwise acts as a service provider and processes Customer Data to provide the Service as permitted by the Agreement. The Firm is responsible for having the necessary rights, notices, and consents to place Customer Data into the Service and for its lawful use.
Some features use third-party artificial-intelligence services, currently OpenAI, to process matter information and generate output. To provide them, relevant case data — which may include medical and financial details — is transmitted to the AI provider and the result returned to you. Where PHI is involved, we use the provider under terms intended to protect it (including a BAA and/or zero-data-retention, with no model-training use). AI features are controlled by the Firm and can be disabled. The Client Portal includes an automated assistant that answers a client’s questions directly, drawing solely on that client’s own case information; its responses are informational only and are not legal advice, and questions it cannot answer are escalated to the Firm. AI output is assistive only, may be incomplete or inaccurate, and is not legal advice; you are responsible for reviewing it before relying on it.
We may, at our discretion, offer configuration or customization of the Service. Not all customization requests are guaranteed, and we do not commit that any particular request will be implemented or implemented in any timeframe. Unless separately agreed in writing, customizations are provided as part of the Service and we retain all rights in them.
You agree not to: use the Service unlawfully or in violation of professional or ethical obligations; upload malware or attempt to breach, probe, or circumvent security or access controls; access another firm’s data; reverse-engineer or resell the Service; or use it to send unlawful content. We may suspend access for conduct that threatens the Service or other customers.
TwinTech and its licensors own all rights in the Service, including its software, design, and trademarks (including “VerdictMind”). We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights in your Customer Data and grant us the rights needed to provide the Service.
Each party will protect the other’s confidential information and use it only to perform under these Terms. This does not limit our obligations regarding Customer Data and PHI, which are governed by these Terms, the BAA, and our Privacy Policy.
The Service relies on third-party providers (e.g., Amazon Web Services for hosting, OpenAI for AI processing, and Stripe for payment processing). Your use may be subject to their terms, and we are not responsible for third-party services outside our control, except as set out in our agreements with them.
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. VerdictMind is a software tool and does not provide legal advice; nothing in the Service substitutes for the independent professional judgment of the Firm and its attorneys.
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data, arising out of or related to the Service. Our total liability for any claim will not exceed the fees you paid for the Service in the 12 months before the event giving rise to the claim.
You will indemnify and hold TwinTech harmless from claims arising out of your Customer Data, your use of the Service in violation of these Terms or law, or your violation of third-party rights, except to the extent caused by our breach of these Terms or the BAA.
These Terms apply while you use the Service. The applicable Order Form or other accepted subscription order governs the committed term, renewal, cancellation, and remaining fee obligations. We may suspend or terminate for material breach, including non-payment, after written notice and the applicable cure period. A curable material breach ordinarily has a thirty (30)-day cure period, except that an applicable BAA controls any shorter cure period, immediate suspension, or termination required to protect PHI or address an incurable or ongoing security risk.
An Account Administrator or another person the Firm authorizes in writing may obtain Customer Data in VerdictMind’s then-supported standard export format during the subscription and for thirty (30) days after termination or expiration. A standard self-service export, or the equivalent standard export supplied on request during the post-termination window, is available without additional charge. Custom extraction, transformation, or migration services require a separate written scope and may carry additional fees. Standard export access is not conditioned on renewal or payment of genuinely disputed amounts; all undisputed fees and committed installments remain due. After the thirty-day window, VerdictMind may delete non-PHI Customer Data under its documented retention practices. Customer PHI is returned or destroyed under the applicable BAA.
These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-laws rules. The parties submit to the state and federal courts located in Clark County, Nevada, unless the parties agree to arbitration. The Service is offered to firms across the United States; you are responsible for your own compliance with the laws and rules of your jurisdiction(s).
Where a Firm enables text messaging, VerdictMind sends SMS messages on the Firm’s behalf to the Firm’s clients about their legal matter (such as appointment and deadline reminders, document requests, and Client Portal notifications). By providing a mobile number and opting in — through the Firm’s engagement/retainer agreement and/or by replying YES to a confirmation text sent from the Firm’s number — the client agrees to receive these messages. Message frequency varies based on case activity, and message and data rates may apply. A client may reply STOP at any time to opt out, or HELP for help. Consent to receive text messages is not a condition of receiving legal services or using the Service. Mobile phone numbers and text-messaging opt-in information are not shared with third parties or affiliates for their marketing or promotional purposes; see our Privacy Policy.
We may update these Terms from time to time. For material changes we will provide notice through the Service or by email and update the Effective Date and Version. A materially adverse change does not alter a then-current committed term or the archived Terms incorporated into an executed Order Form unless Customer accepts a binding amendment, except where a change is required by law or reasonably necessary to address an urgent security risk. Otherwise, a material change applies at the next renewal term, and continued use after its effective date constitutes acceptance to the extent permitted by law. An Order Form or binding electronic change order controls conflicting commercial terms.
The Firm must send legal, breach, termination, and non-renewal notices to legal@twintechai.com. VerdictMind will send notices to the Firm’s then-current primary-contact or billing-contact email address. Each party must keep its notice information current. Email notice is received when delivered to the designated address as shown by the sender’s delivery records; a bounce or other delivery-failure notice means the email was not received.
VerdictMind will send one renewal reminder sixty (60) days before the end of each committed term. If applicable law requires different timing or an additional notice, VerdictMind will comply with that requirement. The reminder does not extend a contractual non-renewal deadline except where applicable law requires otherwise.
Questions about these Terms: TwinTech AI LLC, 732 S 6th St, Ste R, Las Vegas, NV 89101, legal@twintechai.com.