Effective Date: June 14, 2026
These Terms of Service (“Terms”) govern access to and use of the VerdictMind platform, Client Portal, and related services (the “Service”), provided by TwinTech AI LLC (“TwinTech,” “we,” “us”). By creating an account or using the Service, the subscribing law firm (“Firm,” “you”) and its authorized users agree to these Terms. If you do not agree, do not use the Service.
VerdictMind is a case-operations platform for personal-injury and workers’-compensation law firms — matter management, medical and insurance tracking, documents, litigation support, AI-assisted tools, and a client-facing Client Portal. We may update, add, or remove features over time.
The Service is for licensed law firms and their authorized staff. You are responsible for maintaining the confidentiality of account credentials, for all activity under your accounts, and for ensuring your users comply with these Terms. Notify us promptly of any unauthorized access. You are responsible for the accuracy of the information you enter.
The Service is offered on a subscription basis, billed per user per month according to the plan you select (e.g., Core or Pro). Fees are billed in advance and are non-refundable except as required by law. You authorize us (and our payment processor, Stripe) to charge your payment method on a recurring basis until cancelled. Applicable taxes may be added. Seats added mid-cycle are prorated and billed on your next invoice; seat reductions take effect at your next renewal and may not go below your number of active users. We may offer free-trial periods; unless you cancel before a trial ends, the payment method on file is charged automatically when it ends. Pricing and plans may change in the future; we will provide reasonable advance notice of changes that affect your subscription, and changes take effect on your next billing cycle. Non-payment may result in suspension or termination.
As between the parties, the Firm owns the data it submits to the Service (“Customer Data”). Customer Data often includes personal and health information about the Firm’s clients, including Protected Health Information (“PHI”). The Firm is the controller / covered entity for that data; VerdictMind acts as a service provider and HIPAA business associate and processes Customer Data only to provide the Service and as permitted by the Business Associate Agreement between the parties, which is incorporated by reference. The Firm is responsible for having the necessary rights, notices, and consents to place Customer Data into the Service and for its lawful use.
Some features use third-party artificial-intelligence services, currently OpenAI, to process matter information and generate output. To provide them, relevant case data — which may include medical and financial details — is transmitted to the AI provider and the result returned to you. Where PHI is involved, we use the provider under terms intended to protect it (including a BAA and/or zero-data-retention, with no model-training use). AI features are controlled by the Firm and can be disabled. The Client Portal includes an automated assistant that answers a client’s questions directly, drawing solely on that client’s own case information; its responses are informational only and are not legal advice, and questions it cannot answer are escalated to the Firm. AI output is assistive only, may be incomplete or inaccurate, and is not legal advice; you are responsible for reviewing it before relying on it.
We may, at our discretion, offer configuration or customization of the Service. Not all customization requests are guaranteed, and we do not commit that any particular request will be implemented or implemented in any timeframe. Unless separately agreed in writing, customizations are provided as part of the Service and we retain all rights in them.
You agree not to: use the Service unlawfully or in violation of professional or ethical obligations; upload malware or attempt to breach, probe, or circumvent security or access controls; access another firm’s data; reverse-engineer or resell the Service; or use it to send unlawful content. We may suspend access for conduct that threatens the Service or other customers.
TwinTech and its licensors own all rights in the Service, including its software, design, and trademarks (including “VerdictMind”). We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights in your Customer Data and grant us the rights needed to provide the Service.
Each party will protect the other’s confidential information and use it only to perform under these Terms. This does not limit our obligations regarding Customer Data and PHI, which are governed by these Terms, the BAA, and our Privacy Policy.
The Service relies on third-party providers (e.g., Amazon Web Services for hosting, OpenAI for AI processing, and Stripe for payment processing). Your use may be subject to their terms, and we are not responsible for third-party services outside our control, except as set out in our agreements with them.
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. VerdictMind is a software tool and does not provide legal advice; nothing in the Service substitutes for the independent professional judgment of the Firm and its attorneys.
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data, arising out of or related to the Service. Our total liability for any claim will not exceed the fees you paid for the Service in the 12 months before the event giving rise to the claim.
You will indemnify and hold TwinTech harmless from claims arising out of your Customer Data, your use of the Service in violation of these Terms or law, or your violation of third-party rights, except to the extent caused by our breach of these Terms or the BAA.
These Terms apply while you use the Service. Either party may terminate as provided in the subscription. We may suspend or terminate for material breach (including non-payment) after notice and a reasonable cure period. On termination, your right to use the Service ends and Customer Data is handled per the BAA (returned or deleted).
These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-laws rules. The parties submit to the state and federal courts located in Clark County, Nevada, unless the parties agree to arbitration. The Service is offered to firms across the United States; you are responsible for your own compliance with the laws and rules of your jurisdiction(s).
Where a Firm enables text messaging, VerdictMind sends SMS messages on the Firm’s behalf to the Firm’s clients about their legal matter (such as appointment and deadline reminders, document requests, and Client Portal notifications). By providing a mobile number and opting in — through the Firm’s engagement/retainer agreement and/or by replying YES to a confirmation text sent from the Firm’s number — the client agrees to receive these messages. Message frequency varies based on case activity, and message and data rates may apply. A client may reply STOP at any time to opt out, or HELP for help. Consent to receive text messages is not a condition of receiving legal services or using the Service. Mobile phone numbers and text-messaging opt-in information are not shared with third parties or affiliates for their marketing or promotional purposes; see our Privacy Policy.
We may update these Terms from time to time. For material changes we will provide notice through the Service or by email and update the Effective Date. Continued use after the changes take effect constitutes acceptance.
Questions about these Terms: TwinTech AI LLC, 732 S 6th St, Ste R, Las Vegas, NV 89101, legal@twintechai.com.